Box Office Policies

Tickets are on sale through the Symphony Box Office until 4 p.m. on the Thursday prior to each concert weekend. At that time tickets are sent to the venue (i.e. Stevens Center, Reynolds Auditorium) for sales on the day of the performance. Subscribers with flex passes and season ticket holders who wish to exchange tickets should continue to contact the Symphony Box Office.

Symphony Box Office Hours

Monday—Friday, 10 a.m. to 4 p.m.
Will Call and Box Office are also available at the performance venues beginning 60 minutes prior to each performance.


Subscribers may exchange tickets for any day of the same concert series (Pops or Classics). Tickets may not be exchanged between concert series. Please notify the Symphony Box Office at least 24 hours prior to the event to receive the best exchange possible. We must have the original tickets in hand in order to turn over new tickets. There are no exchanges or refunds for concerts that have already taken place.

Note: Beginning in Season 2019/20, tickets may be exchanged between series.


All ticket purchases are non-refundable. Tickets may be returned to the Symphony Box Office for resale anytime prior to a performance. A tax credit letter will be issued for any tickets that are returned within one full business day of the performance.

Note: For security reasons, ticket buyers using the Print at Home ticket option would not be able to return printed tickets for a tax credit letter.

Lost Tickets

No worries! Just email us at or call the Symphony Box Office at (336) 464.0145 between 10AM-4PM weekdays, leave a voicemail message and we will issue a reprint of your tickets to leave for pick up at the Will Call window before the performance. If you have a confirmed receipt of your ticket purchase, but did not receive the tickets via mail or email, you can always stop by the Box Office at the performance venue one hour before the start of the performance, and we will reissue your tickets at the door. Please come see us before the show, we don’t want you to miss out on a performance!

Will Call

Tickets ordered within one week of a concert will be held at Will Call. Will Call tickets may be picked up from the Symphony Box Office during normal operating hours, or at the venue beginning 60 minutes prior to the performance.

Online Ticketing

Tickets are available online up to 24 hours before any performance.


All venues are fully accessible to patrons with special needs. If you need special seating, please call the Symphony Box Office to reserve seating prior to the performance. Patrons needing assisted hearing devices should obtain a unit from the box office at the venue.


All patrons over the age of 2 are required to have a ticket. Patrons are urged to use their best judgment when bringing children to a concert intended for adults. If any person makes a disruption during a concert, it is appropriate that they step outside the concert hall to avoid inconveniencing or distracting fellow concert attendees and musicians.

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This project was supported by the N.C. Arts Council, a division of the Department of Natural & Cultural Resources.

The Winston-Salem Symphony receives operational funding from The Arts Council of Winston-Salem and Forsyth County

Educational initiatives made possible with funding by Wells Fargo, The Arts Council of Winston-Salem and Forsyth County and The Winston-Salem and Forsyth County Schools.